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Nicholas
A. McLaren |
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TECHNICAL EXPERIENCE: CONNECTIVITY
SUPPORT: LAN/WAN: Dialup, Ethernet, DSL (Cisco CPEs
and DSLAMs primarily), ISDN, SONET, ATM, DSx dedicated-circuits, Frame Relay,
DWDM, and DOCSIS Cable Modems HARDWARE:
Cisco brand, routers (2621, 7000, 12000 GSR),
hubs, switches (2960, 3750, 6000-series), CSU/DSU's, CMTS/UBRs. Dell PowerEdge 1950, 2950 and R900 servers
and Dell MD1000 external SAS storage arrays. HP Proliant DL380 and DL385
servers. HP MSA 30 external storage arrays. SunFire X4100, SunFire X4500
servers, and SunBlade 6000 blade servers. EMC Clariion AX4 SAN. OPERATING
SYSTEMS: Red Hat Enterprise Linux, Solaris (Sun
Certified for v7), Ubuntu, and various BSD flavors. Also, most versions of MS
Windows and MacOSX . SOFTWARE:
Apache web server, OpenVPN, Sendmail, BIND,
Xfree86, MRTG, HP Open View Network Node Manager, Intermapper, What's Up
Gold, Veritas NetBackup DataCenter, SSH clients and daemons, etc. PROGRAMMING
LANGUAGES: Expert in PHP Familiar or Fluent in SQL, Perl, Python,
Visual Basic, Bourne Shell and CSH scripting, XML, and beginner with C/C++ DATABASES:
MySQL administration and development. Also
development for SQLite, SQL Server, MS Access, Oracle, or Postgres with PHP,
VB, or C++. PROTOCOLS: TCP/IP, BGP, OSPF in single and multiple area
topologies, EIGRP, SNMP, MGCP and SS7 for VoIP, and various other common
internet protocols |
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EMPLOYMENT REFERENCES: PARACCEL, INC, San Diego, CA (January 2007 – current) Information Technology Manager Example
Duties: -
Managed activities of self and two direct
reports -
Designed and built out the server hosting
infrastructure for two facilities, including racks, power, HVAC, and cable
management -
Handled all aspects of installation,
maintenance, and support of the server farm as well as user workstations and
laptops running various flavors of Windows and Red Hat Enterprise Linux 4 -
Incorporated VMware Server into the internal
server infrastructure where appropriate -
Handled all IT vendor interaction, quotes,
and purchasing. Everything from infrastructure-related items
(electrician/HVAC/Racks) to servers, storage arrays, and network gear. -
Designed and implemented monitoring
infrastructure of servers and networking equipment using Hobbit, Cacti, then
eventually settling on Nagios -
Implemented combination inter-office and
road-warrior VPN connections using a combination of Cisco PIX 501, Cisco ASA
5505, and OpenVPN -
VoIP Telephony Administration and Support -
Implemented and maintained GLPI for Asset
Management, tracking, and reporting -
Network Diagnostics, Segmentation and
Maintenance including Firewall, Routing and VLAN administration and support. -
Defined and Implemented Corporate IT-related
policies -
Migrated users to an externally hosted MS
Exchange E-mail server -
Implemented Vignette Collaboration 7.1 cluster
for "mind-sharing" -
Provided hardware and administration support
to critical POCs at customer sites or in-house. MOTRICITY, INC, San Diego, CA (July 2006 – December
2006) Linux System Administrator, 6-month contract Worked with a small team of highly-skilled
system administrators building out, maintaining, and supporting multiple
mission-critical Red Hat Enterprise Linux (RHEL) server clusters handling
Game Community API, License Management, and SMS services for many major cell
phone carriers including Cingular, Sprint, Virgin Mobile, Nextel, and Amp'd.
Supported services included Apache 2.x w/PHP and mod_perl, MySQL 5 cluster w/
replication, load balancing and reverse proxy. Responsibilities/Highlights: ·
Built, maintained, and supported the
following services: Apache 2.x w/ PHP and mod_perl, MySQL 5 cluster w/
replication, load balancing via Cisco Local Director,
mod_rewrite/mod_proxy-based reverse proxy ·
Developed new web-based tools w/PHP to
benefit the company, including the streamlining of the administration of our
reverse proxy implementation and a web-based drop-box for sharing and
tracking pick-ups of large files ·
Created Red Hat Package Manager (RPM)
packages of internally developed code and performed/documented subsequent ·
Maintained hardware/software asset inventory ·
Authored detailed documentation of complex
procedures and educational technology guides on the internal Wiki website TIME WARNER CABLE, Portland, ME (January 2004 – June
2006) NOC Operator (February 2005 – June 2006) Provided first-line
Network and Systems surveillance and Event Management support for Time Warner
Cable of Maine Broadband Network Services as a member of the Portland Network
Operations Center Team. Faciliated and coordinated the flow of communications
between the NOC and internal Time Warner Cable groups, as well as external
vendors and third party Voice, Video, and High Speed Data (HSD) partners. Responsibilities/Highlights
included but not limited to: ·
Monitored several systems which affect
service availability for TWC customer, including High Speed Data (HSD)
Network, HSD Systems, Commercial HSD Services, Digital Phone (VoIP),
Hybrid-Fiber Coax plant (HFC), and Information Systems (IS) Support ·
Performed initial troubleshooting, problem
analysis, and isolation of network and system events in accordance with NOC
Event Management guidelines. ·
Communicated event status to the TWC
New-England Division Management Team as outlined in NOC Event Management
Procedures ·
Provided event updates to TWC field personnel
through their dispatch group, and also provided dispatch functions for
Maintenance field personnel ·
Interfaced with TWC Call Center and Answering
Service to provide event updates as outlined in the NOC Event Management
Procedures ·
Monitored change tickets and provided service
functionality testing within the guidelines of the NOC Change Management
Procedures ·
Performed reporting and capacity planning
duties for the DOCSIS/HSD network, ensuring performance meets acceptable TWC
standards. ·
Provided valuable input and feedback for the
development and improvement of the NOC processes and procedures. Personally
helped draft the initial SOPP for the group. · Provided
valuable input and feedback for the use and optimization of NOC Network
Management Applications/Tools Broadband Technical Support Representative Tier III (January 2004 –
February 2005) Provided support and
troubleshooting of advanced Cable, High-Speed Data, and Voice-over-IP
services for the Maine/NH area. Highlights include
but not limited to: ·
Performed daily trouble ticketing, network
event tracking and management from receipt of initial report to final
resolve, and root cause analysis whenever possible. ·
One of the first in the department to gain
solid working knowledge of the VoIP SS7 protocol and call progress analysis
using our NgN Agilent toolset, educating and distributing that knowledge to
my peers. ·
Demonstrated ability to master a variety of
advanced diagnostic data-analysis tools and set an example on using them as
part of a proactive network management and support model, at a time where
reactive troubleshooting was the norm. ·
Independently fielded incoming phone calls
and tickets from end users and lower level support staff on a large variety
of technical issues, either resolving myself or setting the appropriate path
to resolution and monitoring the progress until completed. ·
Prided myself in a very high level of
efficiency. Often working 30+ ongoing end-user trouble issues in addition to
the incoming workload for the day, going above and beyond the standard
expectation of an employee of my position. DREAM MACHINE d.b.a. BATTLE LAN, Portland, ME (October
2001 - October 2003) Technical Administrator
Worked to pioneer
and develop a successful PC LAN Gaming Center business within the already
successful chain of Dream Machine arcades. Responsibilities
included but not limited to: ·
Acted as the authoritative source of all
technical matters relating to the business, which included LAN PC Gaming,
Game Server Rental, and Gaming Events ·
Built out 3 additional stores across New
England and the complete rebuild of the hub store�s network in Portland,
ME. ·
Fully supporting the communities of each store,
lending to the friendly environment we were trying to promote. ·
Managed and maintained all computers in
company, including general software administration and security on both PC
game clients, general workstations, and servers ·
Built and maintained the company�s central
MySQL database server, Sendmail-based mail server, and internal/external
Apache web server. ·
Responsible for the design, implementation,
and management of the 5 store Wide Area Network as well as each individual
LAN network (max 40 PCs per location), consisting of 100Mbit direct Fiber in
the central Hub location and 4 Full T1�s. ·
All software engineering and web-site content
and architecture development duties including the Public Community Website (http://www.battlelan.com/),
internal Company Website, Community and internal Forums, a fully automated
client->server Game Server Rental application with a web front end for
customers and remote auto-provisioning for virtual servers, modifications to
games that allow for it and countless tools for various business
administration tasks. HOSTING.COM / ALLEGIANCE TELECOM (formerly
HarvardNet), Waltham, MA (June 2000 -October 2001) UNIX Systems Administrator (Promoted August 2001 - October 2001) Worked with a team
of administrators to provide UNIX support/maintenance to over 200
datacenter-hosted shared, dedicated, and managed servers. Install,
Support, and maintain all UNIX-based Core and Dedicated/Managed servers and
services in the production and test environment ·
Working to develop national Server Monitoring
Standardization across several integrated ISPs ·
Analyzing · Continuing
training of Tier 1 support staff
Senior Tier II NOC Technician (June 2000 - August 2001) ·
Started as a regular NOC technician, promoted in December 2000.
Responsible for all day-to-day connectivity and engineering support within
the company's Cisco-powered WAN and Data Center. I handle everything from the
core routers to the CPEs as needed. ·
24-7 network monitoring with HP OpenView NNM, Intermapper, and What's
Up Gold ·
Troubleshooting network connectivity and root-cause analysis in a
routed and switched environment (T1-OC48, DSL, Frame-relay circuits) ·
Various Cisco IOS configuration and troubleshooting (interfaces,
routing, BGP, access-lists, route-maps, etc.) ·
Analyzing traffic trends across our Backbone with SNMP, MRTG, and
Intermapper ·
Capacity planning based on results of data collection ·
Provisioning replacement Customer Premises Equipment for DSL,
Frame-relay, Ts ·
Assist other engineers in performing scheduled maintenance, turning up
new circuits, moving traffic, etc. ·
Handled vendor contact for open tickets on circuits (Verizon/MCI) ·
Supported DNS (BIND) and hundreds of virtual websites (Apache, IIS) ·
Provided training for both Technical Support Reps and NOC technicians ·
Created documentation for various technical/non-technical tasks ·
Traveled to Dallas, Texas and provided training during NOC integration
efforts INDEPENDENT CONSULTING,
Portland, ME (February
2000 - December 2003) Information Systems Consultant · Designing
and Implementing small networks · DS3/Frame-relay/T1
Turn-ups · Firewall
installation and configuration · Provided
on-site support for various system and network issues · Intranet/Internet
website development using PHP and MySQL GREAT WORKS INTERNET (GWI), Biddeford,
ME (October
1999 - February 2000) Technical Support Department LAMERE.NET BUSINESS CENTER,
Biddeford, ME (July
1999 - October 1999)) IT Consultant/Technician MEMORY ETC./MEMTEC SYSTEMS, South
Portland, ME (February
1998 - July 1999) EDUCATION /
CERTIFICATIONS: ·
Cisco Certified Networking Associate (CCNA)
from 10/04/2000-2006. Have completed the Routing (BSCN) exam towards a
next-level CCNP certification. ·
Sun Solaris Certified Systems Administrator
for Solaris 7 ·
NCTI Course – Understanding Broadband
Technology – Honor Graduate ·
CompTIA A+ Computer Technician Certification · ExpertRating.com
Certified PHP Expert |